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Terms and Conditions

General

  1. You acknowledge and agree that Stella Bella Cupcakes will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods supplied to you, or on behalf of you.
  2. You agree to indemnify and hold Stella Bella Cupcakes harmless from and against any and all claims, loss or expense that may be incurred by Stella Bella Cupcakes which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

Food Products and Services

  1. Please be aware that our product could contain traces of nut. It is the client’s responsibility to inform their guests that traces of nuts could be present in the cake and/or cupcakes. Stella Bella Cupcakes will not be held responsible for anyone suffering from nuts allergies.
  2. Non edible items may be used as decorations in cakes and/or cupcakes. It is the client’s responsibility to ensure that any non edible items are removed prior to consumption.
  3. All effort will be made by Stella Bella Cupcakes to ensure that the final product is matched to the colour chosen as much as possible however Stella Bella Cupcakes does not guarantee to match the exact colour/s and designs chosen.
  4. All effort will be made by Stella Bella Cupcakes to supply the products agreed upon at the time of booking. However Stella Bella Cupcakes will not be held responsible if the products are not available as a result of, but not limited to, unavailability, seasonal variation or poor quality. Stella Bella Cupcakes Sereserves the rights to use its discretion to supply similar or substitute high quality product under such circumstances and will try where possible to agree this alternative product with the client prior to supply.
  5. We are not responsible for any damage to the cake after setup is complete.  You are responsible for providing an appropriate and secure table and environment for the cake(s).  Cakes are heavy and require a sturdy table, and be left in a cool room, preferably with air conditioning.
  6. If flowers are provided by an outside source, You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
  7. If you or your representative elect to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves Stella Bella Cupcakes possession. 
  8. On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.

Cupcake Prices and Conditions
All prices are in AUD$ (Australian Dollars)
- A 50% deposit must be paid for all orders over $100 either by cash or bank deposit upon confirmation of the order, It is advised to pay your deposit as early as possible to secure your date.
- All orders under $100 must be paid in full by cash or bank deposit once quote has been approved.
Payment options we can currently accept are Direct Bank Deposit or Paypal and must be specified at the time of ordering.


All orders must be paid for 5 days prior to pick up or delivery or order will not be commenced. (If you decide to purchase using the direct deposit method please pay 5 days prior to delivery as there is an extra 1 day wait after you have made the DD to confirm the amount has appeared in our bank account.

Once the deposit has been paid, the quoted price remains fixed to the details listed in the quote. However, if changes are made, Stella Bella Cupcakes reserves the right to amend the quote and re-submit it to the client for consideration. If in this case an agreement cannot be reached, then the normal cancellation terms apply.

Quotes are valid for 14 days unless otherwise stated.


Balance is due 5 days prior to the event.

Non-refundable deposit

Why is my deposit non-refundable?

All bookings are date specific, so if you change your mind about your function date, your deposit is forfeit against other orders we have declined in order to take your booking.

The deposit is non-refundable, even if the date is changed or the event is cancelled for any reason, including acts of God, fire strike and/or extreme weather.

CANCELLATION AND REFUND POLICY
In the event of cancellation:
1. All requests for cancellation must be made in writing.
2. If a cancellation is received more than 12 weeks prior to the agreed delivery date, the aforementioned deposit will be refunded less $100 administrative fee.
3. If a cancellation is received less than 12 weeks prior to the agreed delivery date, the aforementioned deposit is forfeited.
4. If a cancellation has been received less than four weeks prior to the agreed delivery date and after full payment has been made, you will forfeit your deposit and remaining balance will be refunded in terms of a credit note.

In the event of a refund being approved by Stella Bella Cupcakes will be refunded in terms of a credit note.

Due to the nature of the business being custom made cakes/cookies/cupcakes, all products sold are non returnable or refundable unless deem to be by Stella Bella Cupcakes.

All Non-perishable items are not refundable, please choose carefully.

In the event that Stella Bella Cupcakes is unable to make or deliver your product for any reason (accidental injuryt,family or personal illness etc) a full refund will be refunded- no extra compensation will be considered for any impact it may have on the day.

Delivery
We deliver but we do not ship interstate or overseas please see Ordering & Delivery for more details.

Cupcake Stand Hire
(Please read carefully before hiring. You will be required to agree with these terms before hire)
A bond is required for each stand from a cost of $100.00 which is refundable on the return of the stand in original hire condition.  This bond will not be refunded if the stand is damaged in any way and needing repair or if the stand is returned late.  If the stand is damaged and cannot be repaired you will be required to pay for a replacement stand.
- Stands will be cleaned only with food safe detergents.

-Please do not clean for return. Gently wipe off any large noticeable pieces of food etc and the stand will be cleaned by me on its return.

-These stands are very sturdy and can hold a considerable amount of weight but be aware that they are a tower and if lent on too hard could break.

-Never attempt to repair breakages this could result in irreparable damage

The deposit will not be returned if the equipment is damaged in any way. Damage may be in the form of, but not limited to, cuts, chip, scratch, broken, crack, bent, peeled, dented or discolouration.

Our stands are popular so Booking Stands is final,there is NO refund on stand booking or delivery of stand.

WEEKDAY HIRING

Return by the following day, noon.

WEEKEND HIRING

Take on Friday noon - Return by Monday noon

WHEN TO RETURN THE STAND:

The stand needs to be returned by noon on the agreed day, unless arranged otherwise.

LATE RETURN:

For each day of delay you will be charged a full daily hiring fee. The delay fee may be taken from your deposit.

Transport

We recommend transporting the stands secured in your vehicle; usually seat-belted into a car. Simply put it on the car seat and place the seat belt around it to secure it. Do not leave the stands to roll around in the boot.

Storage Tips
Cupcakes should be stored at room temperature. They should not be placed in the fridge as they will dry out.

Changes to Terms and Conditions

Stella Bella Cupcakes reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms and conditions of use, in whole or in part, at any time. Changes in these terms and conditions of use will be effective when posted. You agree to review these terms and conditions of use periodically to be aware of any changes. Your continued use of the Site after any changes to these terms and conditions of use are posted will be considered acceptance of those changes.

Links to Other Web Site

Links to third party Web sites on this Site are provided solely as a convenience to you. If you use these links, you will leave this Site. Stella Bella Cupcakes has not reviewed all of these third party sites and does not control and is not responsible for any of these sites or their content. Thus, Stella Bella Cupcakes does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.

 

 


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